FAQ
1. What is your standard lead time for orders?
A: For standard models and quantities within our stock range, delivery usually takes 7-15 working days after receiving the deposit. For large-volume or customized orders, the lead time is typically 25-35 days depending on the production schedule. For urgent orders, please contact us directly - we'll prioritize your request if possible.
2. Can I customize the product according to my needs?
A: Absolutely! We provide a full range of customization services, including:
- Logo branding
- Product structure modification
- Color or material adjustments
- Custom packaging
Our engineering team will create a tailored plan based on your requirements.
3. How do you ensure product quality?
A: We implement ISO9001 and CE quality systems. Products go through multiple inspections, including functionality, safety, and durability tests. Final quality checks, photos, and videos are provided before delivery.
4. What after-sales support do you provide?
A:
- 12-month product warranty
- Free spare parts during warranty
- Online technical support
- Video or on-site installation and maintenance support upon request
5. Which payment methods are accepted?
A:
- T/T (Telegraphic Transfer)
- L/C at sight
- Credit Card, PayPal, Western Union (for samples or small orders)
6. Can I track my order during shipping?
A: Yes. We'll provide a tracking number and real-time tracking link once the goods are shipped.
7. Do you provide OEM or ODM service?
A: Yes, we offer full OEM & ODM services. Whether you need custom branding or exclusive designs, we can help develop and manufacture according to your needs.
8. Do you offer product training or manuals?
A: Yes. We provide:
- English manuals
- Online video tutorials
- Live video training
- On-site technician support for larger projects (if needed)
9. How do I get a quotation or more information?
A: Please contact our sales team and provide:
- Product model or usage
- Quantity
- Destination port
Welcome to inquire about more products!
Any further questions, contact me to get more supports!